How Your Account Records Are Used
We collect details you provide when you open an account, complete phone verification and contact support about account access. Our records can include account identifiers, device and login details, payment references, and status data connected with DANA, OVO, GoPay, QRIS, bank transfer or a virtual account.
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We use these details to authenticate your account, match payment status, investigate unusual access and answer privacy requests. A payment reference helps us check a receipt without needing the contents of your wallet. We may also receive technical cookie data when you open the lobby on
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a mobile browser or computer. We retain records only for operational, security or legal needs, then remove or anonymise them when that purpose ends. Where local law permits, you can ask what we hold, request a correction, or ask about deletion.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.